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Software Support Engineer


Install and configure computer operating systems and applicationsMonitor and maintain computer systems and networksTalk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faultsProvide support, including procedural documentation and relevant reportsFollow diagrams and written instructions to repair a fault or set up a systemSupport the roll-out of new applicationsSet up new users’ accounts and profiles and deal with password issuesRespond within agreed time limits to call-outsWork continuously on a task until completion (or referral to third parties, if appropriate)Prioritise and manage many open cases at one timeRapidly establish a good working relationship with customers and other professionals, such as software developersTest and evaluate new technology


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